The police have determined that the gathering of premium taxi drivers at Changi Airport on February 13 did not constitute an offence, according to Home Affairs and Law Minister K. Shanmugam. Meanwhile, Transport Minister Chee Hong Tat revealed that a ground manager from private transport operator Woodlands Transport Service, whose actions contributed to the cabbies' dissatisfaction, has been removed from his role.
The gathering was described as a "pre-planned dialogue" meant to address concerns regarding a new minibus service at the airport. Mr Shanmugam stated that police inquiries found no evidence of a strike or protest, and there were no law-and-order issues arising from the event. As a result, the police will not be conducting further investigations.
Transport Minister Mr Chee provided additional context on the situation. Since 2008, Changi Airport Group (CAG) has been engaging Woodlands Transport to manage its ground transport concierge service, which allows passengers to book six- to seven-seater taxis and limousine cabs. This partnership is a commercial arrangement, and the Civil Aviation Authority of Singapore (CAAS) and the Land Transport Authority (LTA) are not involved in its operations.
However, some taxi drivers believed that Woodlands Transport was giving preferential treatment to its own minibus service, leading to concerns over unfair competition. Mr Chee clarified that CAG did not approve this arrangement.
Reports indicate that taxi drivers, particularly from ComfortDelGro and Prime Taxi, experienced longer waiting times for passengers after the rollout of the minibus trial, resulting in income losses. This growing dissatisfaction culminated in an informal gathering on February 13, where some drivers decided to stop picking up passengers from Changi Airport between 9 AM and midnight.
Between 4 PM and 7 PM, approximately 50 drivers parked their vehicles at the ground transport concierge’s holding area and voiced their concerns to CAG representatives and other relevant parties. The National Taxi Association (NTA), which had alerted CAG to the meeting, was also present to facilitate discussions.
After hearing the grievances of the drivers, CAG made an immediate decision to suspend the minibus trial. The suspension remains in place, according to a spokesperson from CAG.
In response to the incident, CAG has tightened its oversight of Woodlands Transport’s operations at the ground transport concierge. The airport operator has also pledged to engage taxi drivers and the NTA more directly and regularly before implementing any future changes to the concierge service.
Minister Chee acknowledged the role of the NTA and taxi driver association leaders in managing the situation, which ensured that taxi services at the airport were not disrupted. While Woodlands Transport has yet to comment on the matter, its website states that the company operates a fleet of 1,300 vehicles, including buses, coaches, and trucks.
The incident highlights ongoing tensions between different transport operators and the importance of clear regulations to maintain fair competition. Moving forward, the government and airport authorities aim to work more closely with taxi drivers to prevent similar disputes.
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