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Medstar Clinic Under Scrutiny for Issuing MCs Without Proper Consultation



Medstar Medical Clinic & Surgery is under investigation for allegedly providing medical certificates (MCs) without adequate consultation via its telemedicine platform, PocketCare.

The Ministry of Health (MOH) received reports that PocketCare advertised MCs for $5.99 without requiring video consultations.

Instead, patients filled out a text-based questionnaire, potentially leading to inaccurate assessments.

MOH found the clinic may have breached regulations by not facilitating proper audiovisual communication during remote consultations.

The clinic faces regulatory action, including a suspension of telemedicine services, pending rectification.

Dr. Viknesh Shanmugam, the practitioner involved, has been referred to the Singapore Medical Council for investigation.



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Location: Singapore

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