Koufu Eat App Under Investigation After Unauthorised Card Charges

Credit: CNA

Koufu, one of Singapore’s largest food court operators, has reported a series of unauthorised transactions linked to its Koufu Eat app to the police. This comes after several users complained of fraudulent charges made to their credit or debit cards after attempting to use the app for payments.

Since late October, multiple reviews on the Google Play Store have highlighted similar issues. Users claimed they experienced fraudulent transactions on their cards shortly after linking them to the Koufu Eat app.

User Complaints and Experiences

One reviewer reported receiving a notification about their card being added to Google Pay despite only attempting to link it to the app. Another user shared on Dec 3 that fraudulent charges appeared on their DBS credit card after linking it to Koufu Eat.

Celine, a user who downloaded the app on Dec 11 during a visit to a Koufu outlet in Tengah, shared her troubling experience. After encountering multiple errors while trying to use her husband’s card for payment, they were notified on Dec 21 of an unauthorised €500 (S$709) charge by an unknown party.

Koufu's Response

Koufu has clarified that its app does not store customers' credit card details. Payments are processed through eNETS, a third-party payment gateway, which handles transactions independently. The company has reported the incidents to the police, and investigations are ongoing.

Potential Security Concerns

The series of complaints raises concerns about the app's payment integration and potential vulnerabilities in the system. While Koufu insists that sensitive card details are not stored within the app, these incidents underscore the importance of robust security measures in payment systems.

Next Steps

Koufu has stated its commitment to investigating these reports in coordination with authorities. CNA has reached out to the Personal Data Protection Commission and the police for further updates.

This incident serves as a reminder for consumers to monitor their transaction histories closely and report any unauthorised charges to their banks promptly.

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